Hey! At Truewin Casino we believe trust is everything. That’s why we’re completely open about how we handle your personal information.
This Privacy Policy explains in plain English what data we collect, why we need it, how we keep it safe, and what rights you have as a player in the UAE. We’re based right here in Abu Dhabi and follow the highest standards of data protection that apply in the United Arab Emirates.
Last updated: March 28, 2026
1. Information We Collect
When you join and play at Truewin Casino, we may collect:
- Account & Contact Details – name, email, phone number, date of birth, and residential address
- Verification Data – documents for KYC (passport/ID, proof of address) to keep our platform secure and compliant
- Payment Information – bank details, card numbers (processed securely by our partners), and transaction history in AED
- Gaming Activity – games you play, bets placed, wins, deposits and withdrawals
- Technical Data – IP address, device type, browser, and location (country/Emirate level only)
- Communication Data – messages you send to our support team or via live chat
We only collect what is necessary to give you the best and safest experience.
2. How We Use Your Information
We use your data to:
- Create and manage your account
- Process deposits, withdrawals and bonuses
- Provide you with personalised Truewin Games and offers
- Improve our site and mobile app
- Prevent fraud, money laundering and problem gambling
- Send important updates (account security, bonus expiry, etc.)
- Comply with UAE regulations
You can always adjust your marketing preferences in your account settings.
3. Sharing Your Information
We never sell your data. We only share it in these limited cases:
- With trusted payment providers and KYC partners (all bound by strict confidentiality)
- With regulators when required by UAE law
- With our professional service providers (hosting, security, analytics) who work under strict data-processing agreements
All partners are located either in the UAE or in countries with equivalent data protection standards.
4. Cookies and Tracking Technologies
We use cookies to make Truewin Casino fast, secure and personalised. You can manage or disable cookies through your browser settings at any time. Our cookie notice (available on the site) gives you full details and easy opt-out options.
5. How We Protect Your Data
Your security is our top priority:
- Bank-level 256-bit SSL encryption on every page
- Regular security audits and penetration testing
- Strict internal access controls (only staff who need it can see your data)
- Automatic session timeouts and two-factor authentication options
We treat your information with the same care we would want for our own.
6. Your Rights as a UAE Player
Under UAE Personal Data Protection Law you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Ask for deletion of your data (subject to legal requirements)
- Withdraw consent where we rely on it
- Object to certain types of processing
- Lodge a complaint with the UAE Data Protection Authority
To exercise any of these rights, simply contact our support team – we respond within 7 days.
7. How Long We Keep Your Data
We keep your information only as long as necessary for the purposes listed above or as required by law. After you close your account, we retain certain data for legal and anti-fraud reasons (usually up to 5–7 years), then securely delete or anonymise it.
8. Children and Underage Players
Truewin Casino is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover a user is underage, we close the account immediately and delete the data.
9. Changes to This Privacy Policy
We may update this policy from time to time. We’ll notify you of any important changes by email or through a clear notice on the site. Please check back occasionally so you stay informed.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, our friendly team is here to help 24/7.
Email: privacy@truewin.casino Live Chat: available directly on the site or in the app Address: Abu Dhabi, United Arab Emirates
Thank you for trusting Truewin Casino with your data. Your privacy and security are never taken for granted – they’re at the heart of everything we do.
Play responsibly. 18+ Only.